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Return & Exchange Policy

At Mini Lumes, we take great care in selecting and packing every product. We hope you and your little one love your purchase. If you experience any issue with your order, we're here to help.

Return/Exchange Eligibility

We accept exchange requests only in the following cases:

• You received a damaged/ defective product.
• You received the wrong item or size than what was ordered.

To be eligible for an exchange:

• The request must be raised within 7 days of delivery.
• The product must be unused, unwashed, unworn, and in its original condition.
• All original tags, labels, packaging, and invoices must be intact.
• Clear photos and an unboxing video are mandatory to verify the issue.

Processing of Return

·         Customers must initiate the return within 7 days of receiving the parcel.

·         To initiate the return process please get in touch with us via WhatsApp at 8910364562 with your order ID and unboxing video.

·         After the 7- day period, no exchange or return will be applicable.

·         No exchange or return request will be accepted for colour issues. Slight colour variation is normal due to individual screen calibrations.

·         Once the returned product is received and checked by us, an exchange or refund will be processed within 7-10 business days.

·         Please note-

 Exchange request will be accepted only once.

 We will offer a refund if a replacement is unavailable.

Products Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

• Products that have been used, washed, or altered.
• Products without original tags or packaging.
• Items reported after the eligible return window.
• Products damaged due to misuse or improper handling after delivery.
• Gift cards, promotional items, or items purchased during sale, if applicable.

Exchange Process

1. Contact our customer support within 7 days of receiving your order.
2. Share your order number along with clear photographs and an unboxing video showing the issue.
3. Once approved, we will arrange a reverse pick up where service is available. If reverse pickup is unavailable, you may be requested to courier the product to us. Reasonable courier charges will be reimbursed upon verification.
4. After the returned product passes our quality inspection, the replacement will be shipped.

Refunds

If a replacement is not available, a refund will be initiated to the original payment method.

• Refunds are generally processed within 5–7 business days after approval.
• The time taken for the amount to reflect in your account depends on your bank or payment provider.

Cancellation Policy

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Need Help?

If you have any questions regarding returns or exchanges, please contact our customer support team via WhatsApp at 8910364562. We'll be happy to assist you.